Frequently Asked Questions

Aeva soft chews are beef-liver flavored and designed to taste like a treat, not a supplement. Most dogs take them directly from your hand. For picky eaters, crumble a chew over their regular food. they won't notice the difference.

Joint support builds gradually. Most dog owners report noticing changes in ease of movement and mobility within 4to6 weeks of consistent daily use. Dogs with more significant joint concerns may take the full 8 weeks. We offer a 30-day money-back guarantee so you can evaluate risk-free.

Up to 25 lbs: 1 chew/day
26to50 lbs: 2 chews/day
51to75 lbs: 3 chews/day
75+ lbs: 4 chews/day

Each jar contains 60 soft chews. Give with or without food.

Aeva is formulated for adult dogs over 12 months of age. Puppies are still developing and have different nutritional needs. We recommend speaking with your veterinarian before adding any supplement to a growing dog's routine.

Aeva contains natural, food-grade ingredients and is generally well-tolerated. If your dog is on prescription NSAIDs, blood thinners, or other medications, consult your veterinarian first. BioPerine® may influence how certain compounds are absorbed.

Most budget supplements use the same 3 ingredients at a fraction of the doses used in research. enough to list on the label, not enough to matter. They skip BioPerine because it costs more and requires a licensing agreement. Aeva includes 12 active compounds at meaningful doses, plus the patented absorption enhancer that makes them work. The cost difference is real. So is the formula difference.

Your tracking number is emailed to you once your order ships, typically within 2 to 3 business days of placing your order. If you have not received tracking after 3 business days, contact us at support@aevapets.com.

Every order goes through a quality inspection before it ships, which takes 1 to 3 business days. After shipping, estimated delivery to U.S. addresses is 5 to 9 business days. International delivery times vary and will be confirmed at checkout.

Yes. We ship to the US, Canada, UK, Australia, EU, and most countries worldwide. International orders may be subject to local import duties. See our Shipping Policy for full details.

Yes. Free standard shipping is automatically applied to all orders of $75.00 or more, worldwide. No code needed.

Subscribe and Save gives you 15% off every order with automatic shipments on your chosen schedule. There is no long-term commitment. You can pause or cancel at any time.

Log into your account and navigate to Manage Subscription, or email us at support@aevapets.com. We can pause, skip a delivery, or cancel for you. No questions asked.

Yes. Log into your account and update your delivery schedule anytime, or email us and we will update it within 24 hours.

We offer a 30-day satisfaction guarantee on first orders. If you are not completely satisfied, contact us within 30 days of delivery at support@aevapets.com. We will issue a full refund. No return is required. The guarantee applies to first orders only, one per household.

Email us at support@aevapets.com with a photo of the damaged item and your order number. We will arrange a reship or full refund. Your choice.

Once approved, refunds are issued to your original payment method within 5 to 10 business days. Processing times may vary depending on your bank or card issuer.