Frequently Asked Questions

Aeva soft chews are beef-liver flavored and designed to taste like a treat, not a supplement. Most dogs take them directly from your hand. For picky eaters, crumble a chew over their regular food — they won't notice the difference.

Joint support builds gradually. Most dog owners report noticing changes in ease of movement and mobility within 4–6 weeks of consistent daily use. Dogs with more significant joint concerns may take the full 8 weeks. We offer a 30-day money-back guarantee so you can evaluate risk-free.

Up to 25 lbs: 1 chew/day
26–50 lbs: 2 chews/day
51–75 lbs: 3 chews/day
75+ lbs: 4 chews/day

Each jar contains 60 soft chews. Give with or without food.

Aeva is formulated for adult dogs over 12 months of age. Puppies are still developing and have different nutritional needs. We recommend speaking with your veterinarian before adding any supplement to a growing dog's routine.

Aeva contains natural, food-grade ingredients and is generally well-tolerated. If your dog is on prescription NSAIDs, blood thinners, or other medications, consult your veterinarian first. BioPerine® may influence how certain compounds are absorbed.

Most budget supplements use the same 3 ingredients at sub-therapeutic doses — enough to list on the label, not enough to matter. They skip BioPerine because it costs more and requires a licensing agreement. Aeva includes 12 active compounds at meaningful doses, plus the patented absorption enhancer that makes them work. The cost difference is real. So is the formula difference.

You will receive a UPS tracking number by email once your order is in transit. Please allow 5–7 business days from your order confirmation. If you have not received tracking after 8 business days, contact us at support@aevapets.com.

Economy Shipping: 10–18 business days
Standard Shipping: 5–12 business days
Priority + Order Protection: 5–10 business days

International orders may experience additional customs processing time.

Yes. We ship to the US, Canada, UK, Australia, EU, and most countries worldwide. International orders may be subject to local import duties. See our Shipping Policy for full details.

Yes. Free standard shipping is automatically applied to all orders of $75.00 or more, worldwide. No code needed.

Choose Subscribe & Save on the product page to receive 20% off every order. Your chosen quantity ships automatically on your selected schedule. No commitment — pause or cancel anytime.

Log into your account and navigate to Manage Subscription, or email us at support@aevapets.com. We can pause, skip a delivery, or cancel for you. No questions asked.

Yes. Log into your account and update your delivery schedule anytime, or email us and we will update it within 24 hours.

We offer a 30-day money-back guarantee. If you are not satisfied for any reason, contact us within 30 days of delivery at support@aevapets.com. We will issue a full refund — no questions asked, no return shipping required.

Email us at support@aevapets.com with a photo of the damaged item and your order number. We will reship or refund immediately — your choice.

Refunds are processed within 3–5 business days of approval and will appear on your original payment method.