Shipping policy

Last Updated: June 23, 2026

We want you to know exactly what to expect from the moment you place your order to the moment it arrives at your door.

Where We Ship

We currently ship to the United States, including all 50 states, Washington D.C., and U.S. territories. We also ship to Canada, the United Kingdom, Australia, and select European Union countries. Available destinations will be confirmed at checkout based on your address.

Order Processing

Every order goes through a quality inspection before it ships. This process takes 1 to 3 business days. Once your order passes inspection and is dispatched, you will receive a shipping confirmation email with your tracking information.

Delivery Times

After your order ships, estimated delivery to U.S. addresses is 5 to 9 business days. International delivery times vary and will be confirmed at checkout.

During peak seasons such as November through January, please allow a few additional days.

If your order requires additional time beyond the estimated window, we will notify you by email. You may cancel your order for a full refund at any time before it is delivered.

Shipping Carriers

We work with a network of carriers depending on your location and delivery route. Your package may be handled by any of the following:

Your tracking confirmation email will confirm the carrier handling your delivery.

Tracking Your Order

You will receive a tracking number by email once your order ships. Tracking updates may take up to 24 hours to appear. If you have not received tracking information within 3 business days of placing your order, contact us at support@aevapets.com.

Free Shipping

Free shipping is automatically applied to every order. No minimum, no code needed.

International Orders

Customers outside the United States are responsible for any import duties, customs fees, or taxes charged by their local authorities. These fees are not included in your order total and are collected by your country's customs agency, not by Aeva Pets.

If your package is returned to us due to customs issues, we will contact you to discuss reshipment. We are unable to refund orders seized or destroyed by customs authorities.

Address Errors

Please double-check your shipping address before placing your order. Once an order has been dispatched, we cannot change the delivery address. Aeva Pets is not responsible for packages delivered to an incorrect address provided at checkout.

Lost or Delayed Packages

If your tracking shows no movement for 10 or more business days, or your estimated delivery window has passed, contact us immediately. We will investigate with the carrier and, if your package is confirmed lost, arrange a replacement or issue a full refund.