Refund policy

Last Updated: June 23, 2026

We stand behind our product. If you or your dog are not completely satisfied with your Aeva experience, we want to make it right.

30 Day Satisfaction Guarantee

If you are not satisfied with your first order of Aeva within 30 days of delivery, contact us and we will issue a full refund. No return is required.

The guarantee applies to your first order, one per household. It covers every first order, including multi-jar bundles and the first shipment of a subscription. It does not apply to repeat purchases or subscription renewals.

Contact us at support@aevapets.com and we will walk you through the process.

How Refunds Work by Stage

Policy Abuse

We reserve the right to deny refunds where abuse, fraudulent activity, repeated claims, or violations of this policy are identified. This includes but is not limited to multiple refund requests across the same household, orders placed with intent to defraud, or claims inconsistent with tracking and delivery records.

How to Request a Refund

Email support@aevapets.com with your order number and a brief note on why you are requesting a refund. We respond within 1 to 2 business days.

If your item was damaged, please attach a photo. This helps us resolve your case faster and improve our packaging.

Refund Processing Time

Once approved, refunds are issued to your original payment method within 5 to 10 business days. Processing times may vary by bank or card issuer.

Subscriptions

You can cancel your subscription at any time through your account portal or by emailing us at least 48 hours before your next billing date. Cancellations after a billing date apply to the following cycle. Refunds are not issued for subscription renewals that have already been charged and fulfilled.

EU and UK Customers

Customers in the European Union and United Kingdom have the right to withdraw from a purchase within 14 days of delivery under applicable consumer protection law. To exercise this right, contact us within that window. Return shipping costs are your responsibility unless the item was defective or incorrect.